FAQ

How to Create a Survey?

Go to 'Create a Survey'. Select whether you would like to start building your survey from scratch or build on top of an 'Existing Template'. Select if you would like to build a 'Multi-Screen' Survey (one question per screen with Next/Previous controls) or a 'Single Screen' Survey (all questions on a single screen). Click on 'Add a Question' and start adding questions as per your requirement. You can also check 'Required' if a question is mandatory or answer or just leave it unchecked. Once you're done building the Survey Questions & Answers, click on NEXT to proceed to the Form Data. You can enter Select/Add New Form Fields you wish to collect along with preset validations. Lastly, choose the Thank You message as Default or enter a 'Custom Thank You Message' for participants to see after they have successfully completed answering a survey.

Do you have ready Survey Templates? How do I use them?

We have various Ready to Use Survey Templates which you can customise for your business requirement. When you 'Create a Survey', simply choose a Template from the Drop Down options. You can now customise these questions and answers as per your requirement.

How do I change my plan from Free to a Paid Plan?

We love meeting new people! When you sign up on Survtapp, by default you are assigned a Single User, Free Trial with a fixed number of surveys. You can upgrade at any time by going in to the 'Manage Account' Page in your account.

How many surveys can I create in my account?

You can create the number of surveys mentioned in your plan. You can buy Additional Surveys by going into the 'Manage Account' Page in your account.

How can I run the same survey across devices?

You can run the same survey in multiple devices as long as you have multiple device licenses in your Survtapp plan.

Does Survtapp work without an internet connection?

You require an internet connection on your device, to log in to your Survtapp account after which even if you do not have an internet connection, Survtapp would work perfectly with all the features. All data is collected locally in your device and is uploaded to your Survtapp account when an internet connection (WiFi or Mobile Data) is available.

Can I export my data?

Of course you can export your data. Just login to your account, Browse Responses and Select the Survey for which you wish to download data. You can download results in a PDF format and Form Data in a spreadsheet.

How do I get the web link to my survey?

Go to 'List Surveys' and click on the Share icon in the Action column of any survey.

Can I send a link on Social Media?

Sure! Just go to 'List Surveys' and click on the 'Facebook' or 'Twitter' icon and share the web link.

How to Add Devices?

Go to the 'Manage Users' page and enter the credentials of a new user. In case you do not have no additional user licenses left, go to 'Manage Account' and update your package by selecting the number of users.

What are Monthly & Annual Packages?

Survtapp is a software-as-a-service available via a Monthly or Annual Subscription. You can choose to buy a Monthly or an Annual Subscription.

What are Additional Surveys? Why do I need to pay more?

A Survtapp plan comes with defined number of Surveys which a Client Account can create and all users associated with that account can utilise. However, if you wish to Add More Surveys without upgrading your plan, you do so by going to the 'Manage Account' page and using the 'Buy Additional Surveys' options under 'My Current Plan'. The cost of additional surveys shall be calculated as per your plan and would be charged on a Pro-Rata Basis as per your billing cycle date.

Does Survtapp store any credit card information?

No, we do not save any credit card information on our servers. We send Email Reminders for Subscription Renewal. A user is required to login to his or her Survtapp account and renew. We use a PayPal Gateway and all payments are managed by PayPal.

I am not using Survtapp and would like a refund of the unused period.

Sorry we do not provide any refunds. You can cancel your subscription anytime by going to the 'Manage Account' page.

I can't find a solution to my problem.

We'd love to help you out. Please write to us at support [at] survtapp {dot} com.